For U.S. customers, a preaddressed FedEx label will be provided with orders containing full priced apparel items eligible for return. Items must be returned in their corresponding polybag. Please retain a copy of the tracking number from your label for your records. Your return can be dropped off at any FedEx collection box or given to your FedEx carrier.

Please email customer service to obtain a return label via email if you were unable to locate one in your shipment.

PLEASE NOTE: $8.95 will be deducted from your refund if our FedEx label is used. Should you choose not to use our provided label, you may return using any other secured shipping carrier method, but we cannot accept liability.

To initiate a return outside of the us (including shipments to non-continental us states and territories), please send all eligible items to the address below. Items must be returned in their corresponding polybag with a copy of your packing slip enclosed within 30 days of receiving your order.

Any customs or import duties, brokerage fees or taxes paid on return shipments that pass-through customs are the sole responsibility of the customer. All international customers are responsible for payment of return labels and all associated shipping fees. Refunds may take longer due to shipping times and payment provider processing times.

All full priced apparel items may be returned within 30 days for a refund back to the original form of payment, the return window begins on the day your order is delivered.

All discounted items that are marked FINAL SALE are not eligible for refund.

All Vintage and NORMALIFE items are Final Sale and not eligible for a refund.

Late Returns:

Your purchase should be sent back to us within 30 days of receiving your order. Returns outside of this period will not be accepted and the item(s) will be returned to you.


Please be careful when trying on item(s), as all products must be returned new, unused, and with all garment tags attached. Please review the tips below to ensure your items are in returnable condition.

Swimwear & All Styles with Built-In Bodysuit:

Please do not remove the protective adhesive strip. Be sure to try on over your underwear for sanitary purposes.

All Clothing:

Please do not try on the garment while wearing perfume, deodorant or makeup. Be sure to review your items and remove any lint/debris before shipping your return.

Faulty Goods:

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose, or as described. Please note that items which are damaged because of normal wear and tear, by accident, or through misuse will not be considered faulty. If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have any questions, please contact customer service.


We have made every effort to display the colors of our products that appear on as accurately as possible. However, as computer monitors, tablets, and mobile devices vary, we cannot guarantee that your screen's display of color will be completely accurate.

Ineligible Items:

Due to the nature of the merchandise, non-clothing NORMALIFE and Wellness Cafe products are considered Final Sale and may not be returned. This includes, but is not limited to, beauty, cosmetics, culinary, health, and massage products. If you return these items, the return will be rejected and returned to you.

For efficiency, we don’t have an exchange policy in place. Simply return your order for a refund and place your new order.

1009 West Middlesex Ave.
Port Reading, NJ 07064

Phone: 1-212-957-9797

Your refund will be credited to the original payment method. Please note that refunds can take 10-14 business days. Once your refund is issued and your email confirmation is sent, it can take up to 3-5 business days to show on your account due to varying processing times between payment providers.

If your order has been sent to a destination within the US, any collected sales tax will be refunded. We do not reimburse shipping charges.

If you receive an item that is damaged, please contact customer service immediately.

Returns that do not meet our policy will not be accepted.

We do not provide a shipping label for International Orders and Final Sale Items.

We do not offer Exchanges.

Please contact our customer service team if you have any further questions or concerns at or at 212-957-9797